By Global Crossing Press Release

Florham Park, N.J. – Global Crossing (NASDAQ: GLBC), a leading global IP solutions provider, today announced that it has placed first in the Billing category of the ATLANTIC-ACM 2009 U.S. Wholesale Carrier Excellence Awards, as well as tied for first place in the Provisioning category. ATLANTIC-ACM, a leading telecommunications research consultancy, announced the awards during COMPTEL PLUS Spring 2009 Convention & Expo in Dallas, Texas.

The awards are based on more than 800 wholesale customer evaluations of U.S. carriers for the 2009 edition of ATLANTIC-ACM's U.S. Wholesale Carrier Scorecard survey and report, which has become a critical benchmarking survey in the competitive wholesale industry. Now in its 13th year, this year's annual survey asked carrier customers to rank approximately 50 service providers in categories including brand, sales representatives, provisioning, network performance, customer service, billing, and numerous product quality categories.

The Provisioning category is an assessment of carrier's ability to meet the contracted date of installation, while the Billing category ranks the carrier's billing flexibility, accuracy, timeliness, and clarity, as well as its ability to resolve disputes.

“We're pleased to receive this industry distinction and thank our customers for acknowledging our commitment to provide them the highest-level customer experience possible,” said Dave Carey, Global Crossing's chief marketing officer. “This validation of our Service Delivery initiative and our resolve to treat every customer interaction as a ‘moment of truth,' which tests that commitment, proves that we're placing our emphasis in the right area and providing a high-quality experience to our customers.”

Recently, the company launched the next evolution of Service Delivery – Global Crossing Service Express^TM – to its carrier customers. The goals of Service Express are to continuously improve and simplify systems and processes to make any interaction with the company easy, quick and efficient. Among the initiatives the company has undertaken based on customer feedback are simplifying scheduling service turn-ups; instituting two-way communication for tracking service activation status; and reducing the time required to deliver new voice services.

“Global Crossing believes the customer experience can be a key differentiator in the marketplace,” said Ted Higase, Global Crossing's chief customer experience officer. “In order to act on that commitment, the company is reengineering its processes and systems to give customers what they say in surveys and face-to-face meetings will deliver a superior experience.”

Last year, Global Crossing tied for first place in the voice product price category. In 2006, Global Crossing ranked first in the data products quality category.

“We are pleased to see Global Crossing receive high marks in key operations categories,” stated Dr. Judy Reed Smith, ATLANTIC-ACM's chief executive officer. “Billing and provisioning are categories that directly relate to customer satisfaction, and clearly Global Crossing is impressing their customers with their level of service.”

Global Crossing delivers voice, data and IP services through a streamlined global delivery model that offers customers prompt procurement and provisioning. Premier dedicated customer service is provided from state-of-the art network operations and call centers worldwide on a 24-hour basis, seven days a week.