Digital Transformation Driving GO’s Spirit of Innovation
By Times of Malta
April 7, 2024
Kelvin Camenzuli has been spearheading GO’s digital transformation since 2017 leading a large team of over 200 people across a multitude of products and services including Fixed and Mobile Networks, the GO App, MyGO, GO’s Chatbot and more.
“I lead 200 analysts, developers, system and network specialists, technicians and engineers. By local standards, this already equates to the size of a medium business but effectively, we are the engine room of one of Malta’s largest organisations which is keeping Malta connected through its network products and systems,” says Camenzuli.
He points out that throughout the past six years, there has been a multitude of meaningful achievements which have cemented GO’s reputation of a highly tech-driven company and a protagonist when it comes to innovative technology.
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“We are also being innovative in our investment strategy, not only by investing in the best technology but by investing in other companies to diversify our business in a way that allows us to provide additional, value-added services to our large customer base.”
Referring to some of GO’s major milestones and achievements in terms of technology, Kelvin Camenzuli mentioned the nationwide launch of 5G, offering speeds exceeding 1.7Gbps on mobile, the True Fiber rollout across most of Malta with the latest XGS-PON technology offering speeds of 10Gbps and GO becoming the only local operator with three independent submarine cables that are linking Malta to the rest of the world following the most recent €25 million investment in a third underwater cable.
“On the customer front, we also introduced the GO APP which has taken customer autonomy in mobile communication to a new level and turned GO into a truly digital one-stop shop for all customers. In the past 12 months alone, we have processed 130,000 contracts electronically, saving over a million papers in documentation.”
Camenzuli explained that when a company like GO serves thousands of customers daily, issues are always bound to occur.
