Internet Slowdown Caused by Submarine Cable Fault, Says TM
By Qishin Tariq, The Star
April 10, 2020
Damage to submarine cables is causing reduced Internet speeds, especially for certain sites based out of the United States and Hong Kong, says Telekom Malaysia Bhd (TM).
The telco said the consortium of operators which maintains the Asia Pacific Cable Network 2 (APCN2) has detected some faults in the submarine cables at Segment Three, between Chongming to Lantau connecting Malaysia to Singapore, Hong Kong and San Jose, in the US.
“The affected cable provides international connectivity to many Internet-based services such as video conferencing, gaming and Virtual Private Network (VPN) hosted in Hong Kong and the US,” it said.
TM added that the cable fault may cause a degree of service degradation for Internet users of these services in Malaysia and in the region, while other users and services should be largely unaffected.
In a response to The Star, it said the consortium has started efforts on rectifying the faults detected.
In the meantime, mitigation works and traffic rerouting is being done to reduce the impacted services.
TM said it is also taking measures to optimise traffic from its networks to reduce congestion and divert traffic to alternative routes.
“TM would like to reiterate that it has a vast and diverse network connectivity worldwide that is sufficient to continuously support any sudden spike in demand for Internet bandwidth. This has enabled us to ensure the functioning of our network infrastructure, having it always-on and available to customers to ensure seamless and uninterrupted connectivity,” it said.
The telco added that existing partnerships with tech giants and social networks in localising Internet content has resulted in only 20% of its Internet traffic going truly international, mainly for streaming, online games and tele-conferencing.
This means the cable fault would have minimal impact to Internet users in Malaysia, the company claimed.