Digicel Using CS Reliance To Evaluate Tonga Cable Fault

Digicel working round the clock to establish international communication with Tonga

The CS Reliance has been activated to undertake a full fault assessment as well as determine the safety of a possible cable repairJanuary 18, 2022
By Digicel Press Release

Nuku’alofa, Kingdom of Tonga – Digicel would like to advise its valued customers that it is working round the clock to establish international network connectivity in Tonga.

Our domestic network in Tongatapu is active and we are working to restore international connectivity. Digicel’s engineers and the technical team are working on the issues and hope to have them resolved in the shortest time possible.

A preliminary technical fault investigation has established that there are two separate undersea cable breaks. The first between TCL cable landing station Sopu, Tongatapu and FINTEL cable landing station in Suva, Fiji. The international cable break is approximately 37km offshore from Tonga. The second cable break is on the domestic cable which is near the area of the recent volcanic activity.

In line with the submarine cable industry best practice, the cable repair ship CS Reliance has been activated to undertake a full fault assessment as well as determine the safety of a possible cable repair. Until this is fully restored Digicel network services will not be fully back up.

Digicel Regional CEO, Shally Jannif, said; “We know how vital it is at times like this that we keep people connected. We are focused on doing everything we can to ensure that we are able to establish international connectivity with Tonga.”

Our thoughts and prayers go out to our Tongan brothers and sisters during this difficult time.


 About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.