MainOne Issues Update as Engineers Battle to Restore Undersea Cable for Internet Connectivity

MainOne engineers are urgently working to restore internet connectivity in West and East Africa following disruptions from a cable fault.By Tobi Adetunji, TechEconomy
March 15, 2024

MainOne, an Equinix Company and a leading West African digital infrastructure service provider with presence in Nigeria, Ghana, and Côte d’Ivoire, has issued statement regarding the internet blackout that hit parts of West and East Africa, on Thursday. 

Based on preliminary findings by MainOne, an operator of undersea cable that connects parts of Africa to Europe, the fault resulted from an incident on its submarine cable system, offshore the coast of West Africa, that has also affected other cable systems and disrupting international connectivity and internet services across West Africa.

The company also said it is working with cable systems that are not affected by this incident or previous outages to secure restoration capacity and the technical team is working assiduously to begin the restoration of services.

MainOne’s statement reads:

“Earlier, Thursday, March 14, 2024, we experienced a fault on the MainOne network. Based on preliminary findings the fault resulted from an incident on our submarine cable system, offshore the coast of West Africa, that has also affected other cable systems and disrupting international connectivity and internet services across West Africa.

“We are working with cable systems that are not affected by this incident or previous outages to secure restoration capacity and our technical team is working assiduously to begin the restoration of services, subject to availability of capacity and service configuration specifics. We will also provide incremental updates on the root cause and efforts to repair the submarine cable as soon as those details become available.

“We want to assure our customers that all hands are fully on deck to repair the cable and restore all services and the MainOne quality that you have come to rely on.

“We thank you for your patience and understanding”.

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