Combined Outages Affect WIOCC Clients In Multiple African Countries

Several WIOCC clients experienced loss of service in the last week on more than one submarine cable sysem and have now had service restored.WIOCC Press Release
February 23, 2021

On Tuesday, 16th February at 19:16 UTC, the WIOCC Network Operation Centre (NOC) observed interruption to a significant number of client services between Djibouti and Marseille, France on the SeaMeWe5 submarine cable, affecting voice, data and internet services in multiple countries across eastern and southern Africa. Once it was determined that fault repair would require a subsea operation extending over a number of weeks, WIOCC’s team set to work implementing restoration solutions on alternative routes for those clients requiring them. This activity was completed by Friday, 19th February.

However, on Sunday 21st February at 03:00 UTC, WIOCC’s 24x7x365 NOC again observed multiple client services go down on the route between Djibouti and Marseille, this time caused by a problem on the Europe India Gateway (EIG) submarine cable. As well as cutting some of the client services that had been restored from SMW5, the issue also affected a further set of clients across eastern and southern Africa. WIOCC staff from multiple functions – including Sales, Service, Networks and Operations – worked through the weekend to agree and implement restoration of client services. To compound their challenge, a power failure the same day in a key third-party data centre cut both the live and back-up power for a number of their customers, including WIOCC. Even though power was restored in a short time, issues in bringing up affected equipment required a migration to alternative WIOCC equipment within the data centre.

Despite these challenges, the afternoon of Monday 22nd February saw almost all clients requiring restoration as a result of this rare combination of circumstances configured on alternate routes, with WIOCC continuing to work on solutions with the final few.

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About WIOCC –

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them.

Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

Operating exclusively as a wholesaler, we have revolutionised the delivery of high-capacity connectivity between Africa and the rest of the world. Widely recognised as Africa’s carriers’ carrier, we offer carriers, content providers, cloud operators, ISPs and mobile operators reliable, seamless, high-capacity connectivity between more than 30 African countries and key global financial and commercial centres.

Our focus on building and maintaining strong, long-term relationships with each client enables us to develop bespoke solutions that meet their current requirements and have the capability to match future demands for growth, extra resilience and geographical expansion.